Vitaliy Galeta

KindGeek created a custom Magento platform for inventory management. They also helped design a customer questionnaire and simple UI for a product website.

Feedback summary

The platform worked flawlessly and attracted many visitors and sales. Since KindGeek delivered ahead of schedule, they could fine-tune the product and add advanced features. Their broad knowledge, attention to detail, and commitment to excellent customer service set them apart.

Challenge

What challenge were you trying to address with KindGeek?

We were a young startup trying to bring our product to market quickly and efficiently. We needed to develop the online website and a customized product configurator.

Solution

What was the scope of their involvement?

Our website focused on customized mattresses based on the idea that one size doesn't fit all. Our team created a special questionnaire that asked the right amount of questions to help customers pick the mattress they needed. KindGeek helped us create and customize the web platform's design and user experience, and set up our inventory management using Magento.

Initially, we shared some basic files with them as rough sketches for the platform, and they came up with different design options. This allowed us to test the waters and see whether they fully understood our request. We liked all the options they provided and chose one as the prototype. 

What is the team composition?

Five people worked on the platform, including a project manager, requirements engineer, developers, and designers. Additionally, we were in touch with three managers. 

How did you come to work with KindGeek?

A friend recommended them. We considered many companies before KindGeek. They impressed me because they prepared a professional proposal in an extremely short time.

How much have you invested in them?

We invested around $20,000.

What is the status of this engagement?

We worked together from August to December 2016.

Results & Feedback

What evidence can you share that demonstrates the impact of the engagement?

The most important thing was launching everything properly and quickly. They did this earlier than we expected, which allowed us to spend the last months polishing the product and adding features. Having everything work was crucial to bringing in online sales. Everything worked better than we expected, and we attracted many new customers. 

We were happy with the depth at which they understood the project, their attention to detail, and their commitment to providing the best possible experience.

How did KindGeek perform from a project management standpoint?

Project management was one of their strong points. I mostly contacted one of their stakeholders and the project manager, and was happy with both interactions. They were flexible about communication tools, letting me choose the most convenient ones. We used Facebook messenger, Skype, and phone calls.

What did you find most impressive about them?

The team was helpful and positive. They went beyond the contract and truly wanted us to succeed. It was inspiring to see that they cared about us more than they were obliged to. Everything went smoothly and comfortably. It was extraordinary.

Our experience with KindGeek was mainly good because of their culture. They didn't just provide a paid service; they also helped our product and company grow. We got additional value from their knowledge and experience. It was a win-win situation.

Do you have any advice for potential customers?

Contact them and discuss the project to form your own opinion. You'll see who they are and how they approach customers.