Garikai Govati

Kind Geek developed a code base for a web-based application that consolidates a variety of healthcare information.

Feedback summary

The developed code base serves as a good foundation for future development. While collaboration could have been more effective, Kind Geek did a successful job of building a relationship based on trust. They excel at adapting to resource restraints.

Challenge

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of a healthcare platform. We try to improve patients’ experience with healthcare services in Africa. The platform would connect with the patient from the moment they see a general practitioner all the way to the moment they come out of the hospital and get their medication. It’ll serve as a central repository for clinical information and clinical processes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kind Geek?

One of the biggest challenges is that healthcare services aren’t coordinated in Africa. There’s no coordination or one point of contact for a patient. We want to integrate and bring all the stakeholders and the delivery of healthcare services to the patient under one platform. Kind Geek has been helping to build the web app for the platform, and the mobile app will be done in house.

We are very particular in terms of the problem we’re trying to solve. It’s an African problem that needs a solution that’s created by Africans with context and experience. 

Solution

SOLUTION

What was the scope of their involvement?

Kind Geek has completed our first phase of development by creating a code base. Technologies used include Java and PHP. 

Platform features include a patient profile of electronic medical records, the doctor’s profile, booking systems, and referral systems. There’s also a functionality that tracks patient cases through the healthcare system.

What is the team composition?

I had a main contact point, and we also worked with the CEO, Elena (Marketing Manager, Kind Geek), and another employee. 

How did you come to work with Kind Geek?

They were referred from a friend who had worked with them before and had a good experience with them. 

How much have you invested with them?

We’ve invested around $150,000.

What is the status of this engagement?

We started talking with Kind Geek in December 2017, and we started building in February 2018 or March 2018. They handed over their work in May 2019. 

Results & Feedback

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a good job of giving us a product that we can continue to tweak in house.

How did Kind Geek perform from a project management standpoint?

I would say they managed the project well. However, their location in Ukraine has been a challenge. It was tough to communicate with them in English, and we probably needed more time to communicate face-to-face. We use Slack, Jira, and Bitbucket. 

What did you find most impressive about them?

They have a good understanding of what startup environments require. They were cooperative when challenges arose, and they didn’t pressure us for answers. There was an element of trust between us.

Are there any areas they could improve?

They could focus more on long-term scalability and the larger problems associated with the projects. They could put more effort into figuring out what the client needs beyond just the coded solution. It would be beneficial if they could offer advice about how to offer a platform for the future, not just a platform for the present. 

Do you have any advice for potential customers?

Future clients should spend more time with them and ideally be located close to them so they can iron out ideas better.